Refund and Returns Policy

Last Updated: 2025/12/12

1. Return Eligibility (Within 3 Days)
You may request a return within 3 days of receiving your order if the product is unused, in original condition, with packaging and accessories intact, and with the invoice provided.

Not Eligible for Return:

• Earphones, earbuds, headphones
• Tempered glass and screen protectors
• Opened chargers, cables, and power banks
• Used or damaged products

2. Defective or Damaged Products

• Report within 24 hours for damage or within 3 days for defects.
• Provide photos/videos and invoice.
• Eligible cases receive replacement, repair, or refund.

3. Refund Process

• Refunds are issued if no replacement is available or order is cancelled before dispatch.
• Refund timeline: 3–14 business days.

4. Exchange Policy

• Exchanges allowed for wrong or defective items only, subject to stock availability.

5. Warranty Claims (6 Months)

• Warranty covers manufacturer defects only.
• Does NOT cover physical damage, water damage, unauthorized repairs, or software modifications.

6. Cancellations

• Orders can be cancelled before dispatch only.

7. How to Request a Return or Refund
Contact:
Phone: 077 772 4292
Address: Kimbulapitiya Rd, Negombo 11500

8. Changes to This Policy

• Updates will be posted on this page immediately when changed.